![]() ![]() On day 1, I noticed some chips on the bottom sides of the new cabinets, and when I inquired, he blamed the factory! (I noticed this with ALL contractors - they always blame someone else.)īut the installers dragged the new cabinets over the prepared sub-floor we had someone else install (he leveled our floor with mortar and a thin layer of white cement type stuff, which is very rough). He is good, but not as perfect as I was lead to believe. They told us their local installer was a "rock star" of sorts - really good. The rest much to my dismay is particle board with very thin and flimsy laminate! OMFG! We just dropped $17,000 (price for cabinets and counters) for particle board? They are chipping in numerous places already! The facade plank in front of the sink has a crack in it, which I had to fill before it got worse (anywhere near water, you can guarantee it). It was my understanding that our Diamond Prelude cabinets would be hardwood (and the drawers plywood) but it turns out only the doors are hardwood and some of the frames. We had interviewed numerous contractors and decided to use the "big box" guys because we had such bad experiences finding decent contractors (who do semi-custom cabinet work) in our area, and who are within budget and/or at least could generate quotes in a timely manner, hence the big box guys (it is done right in front of you) - very convenient. HD in our town is impossible to reach on the phone, so we used Lowe's to purchase new cabinets and appliances after living with the most God-awful kitchen for nearly 30 years. I always felt they were a cut above or two cuts above Home Depot. We were told 3 weeks was the current turnaround time guess again, it was 5 weeks! I have been a faithful Lowe's customer (for everyday household and garden stuff) for years. Helpful? Yes No RepliesīURBANK - CABINETS: We ordered our cabinets in early November 2015 from Lowe's in Burbank. I will not open one box until the installers get here so they can witness any damage and I can witness the installer's handling of them. ![]() The cabinet manufacturer sends an email saying to inspect the cabinets within 2 days of delivery. I don't like to complain but when you spend thousands of dollars you expect complete details of what you paid for. Though we understand it needs to be done correctly, Lowe's should hire/pay contractors that can take measurements for all aspects of kitchen upgrades so families can resume preparing meals.Īlso, I have to schedule a time for the plumber to come and connect my sink and dishwasher back after the countertop install. We were not told that someone else would be taking measurements for the countertop. Problem: we had no problem waiting for the cabinets to arrive but thought our countertop was being fabricated at the same time so it could be installed either on the same day or within a couple of days. HOUSTON, TEXAS - Start off by saying that the sales person was very informative and did a great job explaining what we were getting. Even with the 20% off the Nimble cabinets are close to the price of the low end Ikea cabinets so my recommendation to do-it-yourselfers is to go with the Ikea cabinets if you have an Ikea store in your area. Lowe's was running a 20% off special on their in-stock cabinets which was the tipping factor for me to give these cabinets a try. To say I was disappointed in the quality of the finish of these cabinets would be an understatement. ![]() ![]() At that point I repacked the doors and cabinets I had opened and returned them to Lowe's for a refund. The single door for the second cabinet had similar damage on the its corners as well. When hung the top of the doors misaligned by about 1/2 inch and could not be corrected with the hinge adjustment screws. One of the doors was missing one of the rubber bumpers on the door edge and had a pin hole flaw in the exterior finish. The first set of doors I opened had multiple corners with dented edges and cracked finishes. It was minor and not very noticeable so I decided to let it slide. The first cabinet I opened had a scuff mark along one edge. Predicts and prevents issues to help deliver 99.9999% guaranteed availability %22%3Ca%20href%3D%22https%3A%2F%2Fand resolves 86% of issues %22%3Ca%20href%3D%22https%3A%2F%2Fbefore you even know there’s a problem.HICKORY, NORTH CAROLINA - I've been installing Ikea cabinets in our kitchen and decided to try the Nimble cabinets by Diamond from our local Lowe's for a kitchenette in our basement. ![]()
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